Support
Desteva: Card Match Puzzle
Need help? Write to us and we will get back to you as soon as possible.
Please include your device model, operating system version and a short description of the problem.
How do I play?
Tap a card that is not covered by another card to move it to your tray. When two matching cards are in the tray, they clear away. Clear the whole board to finish the level. If the tray fills up, the round is over — you can start again or continue by freeing a card.
What does "Remove Ads" include?
"Remove Ads" is an optional monthly subscription. While it is active, ads between levels and rewarded ad offers are removed, and rewards that normally require watching an ad are given without one (within the usual daily limits).
How do I cancel my subscription?
The subscription renews automatically every month until you cancel it. Cancel at least 24 hours before the end of the current period to avoid the next charge.
- Android: open Google Play → your profile icon → Payments & subscriptions → Subscriptions → Desteva → Cancel. Or visit play.google.com/store/account/subscriptions.
- iPhone / iPad: open Settings → your name → Subscriptions → Desteva → Cancel Subscription. Or visit apps.apple.com/account/subscriptions.
You can also open these pages from the Game: Settings → Remove Ads → Manage subscription.
I reinstalled the Game or got a new phone. How do I get my subscription back?
Sign in with the same Google Play or Apple account you used to subscribe, open the Game and go to Settings → Restore purchases. On Android, an active subscription is usually restored automatically when the Game starts.
How do I get a refund?
Payments are handled by Google Play or Apple. Please request refunds through the store you purchased from: Google Play refunds · Apple — Report a Problem.
Is my progress saved?
Your progress is saved on your device. Uninstalling the Game or clearing its data deletes your progress.
Privacy
Read our Privacy Policy to learn how the Game handles data and ads. You can change your ad consent choices in the Game under Settings → Privacy options (where available).